Your health and safety
Protecting you and your financial position during the rapidly evolving coronavirus (COVID-19) situation is a top priority. You can count on us to continue to serve you and keep you informed. Below, please find up-to-date information about our business operations, with tools and resources to help you navigate the current environment. Our thoughts are with everyone impacted by the coronavirus.
To learn more about the COVID-19:
Important information and resources
Operational updates
- Our call centers remain open to serve you. Being considered an essential business and to provide liquidity to homeowners, our mortgage professionals are available to help. Currently, our hours of operation and service levels have not changed or been impacted so rest assured that we're doing our best to continue to serve you. Hours: 8 am-7 pm PST, Mon-Fri, and 10 am-5 pm PST, Sat.
- Some loan program guidelines have been impacted. The lending environment has shifted causing loans programs such as FHA, non-conforming, and NQ-Mortgages to be restricted. Some qualifications such as Cash-out, self-employed income, and fico's below 640 (FHA) have been suspended indefinitely. As we navigate through recovery, our hope is to restore loan products to help more consumers in achieving their financial goals.
Customer assistance
Network Capital is committed to helping customers looking to avert hardships, including from COVID-19. If you're in need of assistance, please give us a call at (800) 300-0018.
Beware of scams
Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.
We're here for you
- Safety is our top priority. We have implemented secure remote working procedures and provided a variety of health supplies for both customer and employee use in all of our locations following CDC and public health guidance.
- Information on COVID-19. For more details, visit the Centers for Disease Control and Prevention (CDC) website.